How to Use SMS to Connect With Your Customers

Introduction

Customer engagement is one of the crucial aspects of any business. Even though every company uses digital marketing and social media today, SMS marketing has its benefits. It’s one of the simplest and effective ways to communicate with your customers.

Whether you want to send the company offers or provide useful tips and advice, SMS marketing can be beneficial. But many businesses don’t know how to use mobile messaging effectively. Here you will learn about various ways to use text message marketing to engage your customers.

Ways to Use SMS For Your Business

If you are not sure how to use your SMS to boost customer engagement, you are in the right place. Apply the following strategies in your mobile messaging campaign.

1.      Running Sales and Promotions

Timing is crucial when you plan to sell a product or service. Sending your promotional message at the right time can make a difference between a passive inclination and a transaction. It can play a significant role when the customer is most inclined to purchase a product or service.

For example, sending a promotional message in the evening can increase the chances of sales if you are selling any food items like pizza. As text messages can be timed precisely, it’s vital for the business.

2.      Improving Customer Service

Studies show that customers prefer to get a text message from the company. They say SMS service is a better option for customer support.

It’s not only easy for consumers but also better for businesses for its simple operation. Therefore, most hotels and restaurants communicate with their guests via text messaging.

3.      Providing Tips and Advice

There are different ways to engage customers in your business. One of the most effective ways is by providing tips and advice. When you send useful information to your customers, they feel that you care about them. As a result, it makes a lasting impression in the consumer’s mind.

Providing any useful information through SMS is a direct way to make a significant difference. So, you can send them tips and advice via text messages along with online marketing.

4.      Sending Appointment Reminders

It’s a loss for both clients and the business when they miss an appointment. The client may have to face the problem of re-scheduling. On the other hand, companies may miss an opportunity or wait for nothing.

SMS is an excellent way to set appointment reminders. When you send timely reminders, potential customers may not miss the appointment. Usually, appointment reminders are most useful for healthcare organizations.

5.      Personalize

You can personalize the message you want to send to your customers. You can connect with your customers with their name and purchase history. Studies show that customers want to engage with businesses that offer a personalized shopping experience. SMS marketing is a simple and direct way to personalize your marketing strategy.

6.      Getting Customer Feedback

Customer feedback is one of the most important factors in business success. There are several ways to get feedback from your customers.

However, you can send an SMS poll to customers for suggestions and their shopping experience. The feedback can offer invaluable insights into your business in the long run.

7.      Testing Is Vital

Unless you review and refine your text message marketing strategy, you cannot make a difference. It’s not possible to get results from the first time.

You need to experiment with your SMS marketing campaign. After testing different factors such as delivery and read rates and make the changes based on performance. Also, you should consider your call to action, wordings, and overall performance.

The Bottom Line

Hopefully, the above information has helped you to know how mobile messaging can improve customer engagement. Although several options are available, traditional text messaging can make a big difference in your marketing strategy. It can bring a personal connection between business and clients.

Moreover, you can automate your SMS campaign to send offers, tips, advice, and appointment reminders accordingly. Lastly, don’t forget to share your opinion and ask your queries in the comment section.